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TAPED Hub

Privacy Policy

Last updated: 6 October 2026

 

1. Introduction

This Privacy Policy explains how TAPED Hub ("we", "us", "our") collects, uses and protects your personal data when you visit www.tapedhub.com, sign up as a member, take a course, make a donation, or contact us. We keep the data we collect to a minimum and we do not sell it.

 

This policy should be read alongside our Terms & Conditions.

 

2. Who we are

TAPED Hub is an educational platform for audio engineering and music production, operated from the United Kingdom. We are the controller of the personal data described in this policy, which means we decide how and why it is used. If you have any questions about this policy or your data, please email us at contact@tapedhub.com.

 

3. The data we collect

Depending on how you use TAPED Hub, we may collect:

  • Account details: your name, email address, password (stored in encrypted form by our platform provider), profile information you choose to add, and your account settings;

  • Course and subscription details: the courses or plans you sign up for, your progress, and your purchase history;

  • Payment and donation details: your name, email address, billing address, and the amount and date of your payment. Card details are handled directly by our payment providers and are never seen or stored by us;

  • Messages: anything you send us by email or through the site, such as questions, feedback, topic suggestions or corrections;

  • Technical and usage data: your IP address, browser and device type, pages visited, time spent on the site, and how you found us, collected through cookies and similar technologies.

 

We do not intentionally collect special category data, such as information about health, religion or ethnicity, and we ask that you do not send it to us.

 

4. How we use your data and our legal basis

Under UK data protection law, we must have a lawful basis for using your personal data. We use it:

  • to create and manage your account, and to give you access to courses and subscriptions you have signed up for, because this is necessary to perform our contract with you;

  • to process payments and donations, and to keep financial records, because this is necessary for our contract with you and to meet our legal obligations, such as tax and accounting rules;

  • to reply to your messages and provide support, based on our legitimate interest in helping the people who use TAPED Hub;

  • to understand how the site is used, fix problems and improve our content, based on our legitimate interest in running a useful, secure website, and with your consent where non-essential cookies are involved;

  • to keep the site secure and prevent misuse or fraud, based on our legitimate interest in protecting TAPED Hub and its users;

  • to send you news about new resources, courses or features, only where you have agreed to receive it. You can unsubscribe at any time using the link in any email or by contacting us.

 

We will always send you essential service messages, such as account, payment or policy updates, as these are part of providing the Services.

 

5. Cookies

Our site is built on Wix, which uses cookies and similar technologies. Essential cookies keep the site working and secure, for example by keeping you logged in. Non-essential cookies, such as those used for analytics or by embedded content from platforms like YouTube, are only set if you agree to them through our cookie banner. You can change your choice at any time through the banner or your browser settings, although blocking some cookies may affect how the site works.

 

6. Who we share your data with

We only share your personal data where it is needed to run TAPED Hub, with trusted service providers who process it on our behalf and under our instructions. These include:

  • Wix.com, which hosts our website, member accounts and site data;

  • payment providers, such as Wix Payments, Stripe or PayPal, which process payments and donations securely;

  • email and communication tools we use to reply to you or send updates you have asked for.

 

When you interact with embedded content or follow links to platforms such as YouTube, Instagram, TikTok or LinkedIn, those platforms may collect data under their own privacy policies.

 

We may also disclose data where the law requires it, or to protect our rights, our users or the public. We never sell your personal data or share it with advertisers.

 

7. International transfers

Some of our service providers, including Wix, may store or process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as transfers to countries the UK recognises as providing adequate protection, or the use of approved contractual clauses.

 

8. How long we keep your data

We keep personal data only for as long as we need it:

  • account data is kept while your account is active, and deleted within a reasonable period after you close it;

  • payment and donation records are kept for six years, as required for tax and accounting purposes;

  • messages are kept for as long as needed to deal with your enquiry, and for up to two years afterwards in case you get back in touch;

  • analytics data is kept in line with our platform provider's standard retention periods.

 

9. How we protect your data

We use the security measures provided by our platform and payment providers, including encrypted connections (HTTPS) and secure, access-controlled systems. Only members of the TAPED Hub team who need access to personal data to do their work can see it. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data and will act promptly if something goes wrong.

 

10. Your rights

Under UK data protection law, you have the right to:

  • ask for a copy of the personal data we hold about you;

  • ask us to correct data that is inaccurate or incomplete;

  • ask us to delete your data;

  • ask us to restrict how we use your data;

  • object to us using your data based on our legitimate interests, and to direct marketing at any time;

  • ask us to transfer your data to you or another organisation in a commonly used format;

  • withdraw your consent at any time, where we rely on consent.

 

To use any of these rights, email us at contact@tapedhub.com. There is no charge, and we will respond within one month. We may need to confirm your identity before acting on your request.

 

11. Children

TAPED Hub is designed for students, educators and professionals, and our free resources can be used by people of all ages. We do not knowingly create accounts for, or collect personal data from, children under 13. If you are under 13, please ask a parent or guardian to sign up on your behalf. If you believe a child under 13 has given us personal data, please contact us and we will delete it.

 

12. Changes to this policy

We may update this Privacy Policy from time to time, for example when we launch new features such as subscriptions, or when the law changes. The latest version will always be on this page with a new "Last updated" date. If we make significant changes, we will let members know by email or on the site.

 

13. Contact and complaints

If you have any questions or concerns about how we handle your data, please email us at contact@tapedhub.com and we will do our best to help.

 

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to deal with your concerns first, so please contact us before approaching the ICO.

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